At Vidya Mandir, we strive to ensure customer satisfaction with every purchase. Our Refund Policy is designed to provide clear guidelines regarding refunds and returns. Please read the following terms carefully:

1. Case-by-Case Refund Decisions: Refunds will be considered on a case-by-case basis. We understand that circumstances may vary, and we are committed to addressing each situation fairly and promptly. Please contact us at vmbooks75@gmail.com to discuss your specific refund request.

2. Store Credit: In many cases, we offer store credit as an alternative to refunds. Store credit can be used towards future purchases at Vidya Mandir. If you prefer store credit over a refund, please let us know when contacting us about your refund request.

3. Customer Responsibility for Return Shipping: Customers are responsible for covering the cost of return shipping for any items eligible for a refund or exchange. We recommend using a trackable shipping method to ensure the safe return of the items.

4. Damage to Returned Books: Any damage to books returned for a refund or exchange will be assessed upon receipt. If the returned books show signs of damage beyond normal wear and tear, we reserve the right to consider the books as sold and may not issue a refund or store credit. We encourage customers to package returned items securely to prevent damage during transit.

How to Request a Refund: If you would like to request a refund or discuss a potential return, please contact our customer service team at vmbooks75@gmail.com. To expedite the process, please provide your order number and a detailed explanation of the reason for the refund request.

Policy Updates: We reserve the right to update or modify our Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

Contact Us: If you have any questions or concerns about our Refund Policy, please don't hesitate to reach out to us at vmbooks75@gmail.com. Our customer service team is here to assist you and ensure your satisfaction with every purchase.

Thank you for choosing Vidya Mandir. We appreciate your support and value your business.

VM Team